# Can't transfer presets, device won't reboot **URL:** \ **Category:** Bug reports\ **Created:** [April 18, 2023, 5:36pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022 "2023-04-18T17:36:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![urbanspaceman](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.electra.one/urbanspaceman/32/206_2.png) [@urbanspaceman](https://forum.electra.one/u/urbanspaceman)\ **Post date:** [April 18, 2023, 5:36pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/1 "2023-04-18T17:36:04Z")
My Electra One was freezing on the boot screen, so I did a hard reset and restarted by pressing the left middle button. I can’t load any presets onto the device now. I’m on firmware 3.1.7 ```auto 544364 handleSysEx: preset transfer initiated: filename=ctrlv2/p011.epr 544365 handleSysEx: Read file failed: ctrlv2/p011.epr 544744 Localfile: Cannot open file failed: ctrlv2/p011.epr 544794 handleCtrlFileReceived: preset loaded: name=NO NAME 544796 handleCtrlFileReceived: preset loaded: name=NO NAME 544796 handleCtrlFileReceived: preset loaded: name=NO NAME 544797 handleCtrlFileReceived: preset loaded: name=NO NAME 544806 handleCtrlFileReceived: preset loaded: name=NO NAME 544806 getPage: page does not exist: pageId=1 544806 switchPage: Page switched: page=1, controlSetId=0 544807 getPage: page does not exist: pageId=1 544807 handleCtrlFileReceived: preset upload failed 544807 processElectraSysex::handleElectraSysex: sending NACK 544910 handleSysEx: lua script transfer initiated: filename=ctrlv2/p011.lua 544911 handleSysEx: Read file failed: ctrlv2/p011.lua 544931 Localfile: Cannot open file failed: ctrlv2/p011.lua 544931 processElectraSysex::handleElectraSysex: sending NACK 544948 SysexApi::sendPresetList 544948 sendPresetList 544948 Presets::sendList: cannot open transfer file: ctrlv2/00381787.tmp ``` ---
**Author:** ![urbanspaceman](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.electra.one/urbanspaceman/32/206_2.png) [@urbanspaceman](https://forum.electra.one/u/urbanspaceman)\ **Post date:** [April 18, 2023, 5:40pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/2 "2023-04-18T17:40:03Z")
OK, I think I got it back. Pressed the top left hard reset button again. ---
**Author:** ![urbanspaceman](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.electra.one/urbanspaceman/32/206_2.png) [@urbanspaceman](https://forum.electra.one/u/urbanspaceman)\ **Post date:** [April 18, 2023, 5:46pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/3 "2023-04-18T17:46:45Z")
No, something is seriously wrong. It keeps freezing when I try to load the preset I’m working on, and now the on-screen text is showing up as blocks. I’ve tried the various firmware update procedures. The device won’t go back to the boot screen anymore. ![E1_messedUpText](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/a/aa86bc282e5b0ffe6eeabfd3fe519c23801d9c2d.jpeg) ---
**Author:** ![oldgearguy](https://avatars.discourse-cdn.com/v4/letter/o/f4b2a3/32.png) [@oldgearguy](https://forum.electra.one/u/oldgearguy)\ **Post date:** [April 18, 2023, 7:13pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/4 "2023-04-18T19:13:55Z")
Are you using a bunch of LUA code? I’ve found that when i have some serious issues in the code, I’ve gotten into that state. To get the text back, do this > [@Firmware / Web editor beta testing](https://forum.electra.one/t/firmware-web-editor-beta-testing/1569/135): > > Hi @oldgearguy, do the following. Pls note, it works on beta firmware only: Make sure you have the latest beta firmware (at least v3.0.-a.14) disconnect electra connect electra to the USB port press and hold the left-middle button when the boot up animation is active (this will format the internal SD card). The button must be pressed when the animation is in progress and it needs to be held down until the animation is completed. disconnect and connect electra again send enclosed sysex file to… You may have to go back to 3.1. Then back to 3.1.7 once it’s restored Other things I’ve done - with the E1 connected to the computer, being up the web UI, go into controller, change some routing config then change it back so the Apply button lights up. Then press Apply to send a good config tob the E1 ---
**Author:** ![urbanspaceman](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.electra.one/urbanspaceman/32/206_2.png) [@urbanspaceman](https://forum.electra.one/u/urbanspaceman)\ **Post date:** [April 18, 2023, 7:33pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/5 "2023-04-18T19:33:36Z")
Thanks @OldManZero ! Looks like that worked (I didn’t have to roll the firmware back). Yes, I’ve been doing a lot of Lua experiments. Didn’t know it was that dangerous! I wasn’t even getting the boot up animation, but it seems to be back. ---
**Author:** ![martin](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.electra.one/martin/32/145_2.png) [@martin](https://forum.electra.one/u/martin)\ **Post date:** [April 18, 2023, 7:40pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/6 "2023-04-18T19:40:52Z")
a quick note on this one: When the default preset is causing problems (eg. infinite loop in Lua or something like that), holding down the top-left button during the start-up will skip loading of the preset, ie. Electra will start with a blank preset. That gives you a chance to remove the preset or overwrite it. This works most of the time. Hardware reset / formatting the internal storage is needed when file system gets corrupted. ---
**Author:** ![oldgearguy](https://avatars.discourse-cdn.com/v4/letter/o/f4b2a3/32.png) [@oldgearguy](https://forum.electra.one/u/oldgearguy)\ **Post date:** [April 18, 2023, 10:29pm UTC](https://forum.electra.one/t/cant-transfer-presets-device-wont-reboot/2022/7 "2023-04-18T22:29:12Z")
if it’s possible to make a coding mistake, I’ve done it. lol fortunately I’ve always been able to bring the E1 back to life.