# Electra One App - "Your Electra One is not connected."

**URL:** <https://forum.electra.one/t/electra-one-app-your-electra-one-is-not-connected/4604>\
**Category:** General discussion\
**Created:** [September 13, 2026, 6:10pm UTC](https://forum.electra.one/t/electra-one-app-your-electra-one-is-not-connected/4604 "2026-09-13T18:10:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gsnyder](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@gsnyder](https://forum.electra.one/u/gsnyder)\
**Post date:** [September 13, 2026, 6:10pm UTC](https://forum.electra.one/t/electra-one-app-your-electra-one-is-not-connected/4604/1 "2026-09-13T18:10:44Z")

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EDIT: This works with Firefox, so it moves the problem from Computer/OS/Mk2 to the browser.

I’ve been unable to connect to the App/Editor, even after following the advice across various threads here and [Controller Not Detected | Electra One Documentation](https://docs.electra.one/troubleshooting/noconnection.html) .

I’m starting to suspect that a recent MacOS update might be behind this, As everything ‘just works’ when trying on a different computer, but I could use some support. Will give all the gory repro steps/details:

System Stats:

- Mac Studio M1 Max
- MacOS Tahoe 26.6.2
- Electra One mk2 v4.1.4 (verified in Settings \> System on the device)

I started by:

- Shutting down all applications that might be accessing my Mk2
- Logging out of the Electra One App
- Unplugging the device
- Removing the existing entry in chrome://usb-internals
- Removing the device from MIDI Studio
- Restarting my Mac

Then:  
Using the supplied cable, plugged it back in, ensuring it’s going directly into the back of my Mac.

Verified it appears in System Information:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/c/c06c300e3e495165b6e568058073fe7075ff1a34.png)

Confirmed that it appears/is active in MIDI Studio:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/8/8e94903cc2eda557e19f0208898d9ee1f21fe637.png)

Verified that the device was added after being prompted by Chrome to allow/deny:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/a/ace4fb34185ba0d73ccd674e49413337ada7e8ac.png)

After logging back in, I still get the message even though I can select the CTRL port:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/a/ac2af263acdd9cb4f049ad6f82e68da9994f510c.png)

And despite the fact that MIDI Monitor shows that it can see the CTRL port and that messages are being sent from Port 1 via the same connection:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/electraone/original/2X/8/85cf96a1317577e9a9ef7e849f14c77f932f0655.png)

Thanks in advance!

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**Author:** ![markus.schloesser](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@markus.schloesser](https://forum.electra.one/u/markus.schloesser)\
**Post date:** [September 13, 2026, 10:25pm UTC](https://forum.electra.one/t/electra-one-app-your-electra-one-is-not-connected/4604/2 "2026-09-13T22:25:27Z")

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Which chrome version? You need to update to 153, there was a bug in 152

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**Author:** ![gsnyder](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@gsnyder](https://forum.electra.one/u/gsnyder)\
**Post date:** [September 14, 2026, 12:42am UTC](https://forum.electra.one/t/electra-one-app-your-electra-one-is-not-connected/4604/3 "2026-09-14T00:42:58Z")

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I was on 152, updated to 153 and that fixes things with the direct connection. Thanks!