USB Disk mode not working any more in Win11

Bug reports
1

I just wanted to load 3.5, but the Electra One mk2 is not showing up as a drive any more in Windows 11.
Sometimes I get a message that the mounting is too slow, sometimes the drive shows up, but it’s empty and powershell says that the drive does not exist.
The disk management panel is showing a 4GB removable disk which is unallocated.

There is no error in the Device Manager and the device is recognised in the browser, telling me I should update to 3.5.

EDIT: Works fine on Android. Was able to update the E1 from my phone.

2

Are you using a USB hub or a direct connection?

3

I’ve tried both, even a TB3 port and different cables.

4

Works fine with Windows 11 here

5

I am getting this same issue on Win10. After updating to 3.4, now when I boot into bootloader and choose USB disk enable it shows a drive popup but its greyed out. Was using the same usb port but also tried different ones.

6

@buyallthecontrollers @Fearmo I will reach you on the PM. I would try to reinstall the bootloader with you to see if it makes any difference.

@buyallthecontrollers - I think we did it together at the very beginning of the MK2 project, didn’t we?

7

Is there instructions on how to reinstall the bootloader. I might be being stupid if it is listed somewhere. I have faith I can do it if I have instructions

8

I think we did it together at the very beginning of the MK2 project, didn’t we?

We did!
Is v31102 still the latest version of the flash programmer?

9

The instructions are not online on purpose. Making a mistake during the bootloader update may result in bricking the unit. If we do the procedure on the Chat / PM, it should not take longer than 20 minutes.

I suggest I’d will do that with @buyallthecontrollers first - he has one of the very first mk2. He did the bootloader update already and has all the software. If it resolves the problem, I would do that with you too and possibly shared some extra info.

Also note, I am working an making it possible to update the controller directly from the web browser. mk1 users are familiar with it and it is super convenient.

10

I have just finished a session with @buyallthecontrollers. It is not a bootloader problem, it looks like something does not go ok with the device (E1 disk mode) migration when windows 11 are updated to the latest 23H2 update.

I am updating my windows computer now to (hopefully) replicate it on my side.

Thank you @buyallthecontrollers for identifying the cause of the issue!

11

K Martin I will wait…but FYI I am on Win10 but I did recently update my machine with the latest update. Worst case maybe I will try to update on my work laptop even though I shouldn’t :stuck_out_tongue:

12

One of the windows updates in the past enabled Core Isolation that caused problems with some drivers so I’d probably look at the security features first.

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13

This sounds like it could be the issue. The device manager complained (on @buyallthecontrollers) about enabling or loading the device driver I think.

I tried to update to the latest version but windows says:

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image1019×290 16 KB

I guess I need to wait a few days.

I also tried to enable Core Isolation feature on the current system, but I get:

image

@Fearmo @buyallthecontrollers would you review and possibly test to adjust the Core Isolation settings in the Settings :: Device security?

14

@martin - Core isolation is not available on this PC and I also don’t use secure boot.

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15

Also, you can force download updates:

Seems more involved than the typical upgrade though.

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